Frequently Asked Questions

Everything you need to know about your Conan Gray official merchandise.

When will my order ship?

Standard orders typically ship within 3-5 business days. For pre-order items, please check the specific release date listed on the product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What is your return policy?

We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition items and music products are final sale.

How do I know which size to choose?

A detailed size chart is available on each product page. Our apparel generally follows standard unisex sizing unless otherwise specified in the description.

How can I track my package?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.