Returns & Exchanges

At the Conan Gray Official Store, we want you to love your merchandise; however, if you are not completely satisfied, you may return or exchange unworn fashion items within 30 days of delivery.

1

Check Eligibility

Ensure your items are in their original condition, unwashed, and with all tags attached to qualify for a full refund or exchange.

2

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

3

Pack and Ship

Securely package your items and attach the prepaid shipping label provided via the portal before dropping it off at any authorized carrier location.

4

Receive Refund

Once our warehouse inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing